Thundersafe offers wide range of training and consultancy on “best practice” business, leadership and quality management. Thundersafe believes that significant transformation that creates sustainable results only happens with a holistic approach over time. Our holistic approach encompasses working with individuals, systems and cultures and finding new approaches to address complex adaptive problems that creates sustainable results and competitive market advantage .
Our training delivery approach is practical, results oriented and customer-driven. It includes case studies of both success and failure stories, syndicate discussions, video/powerpoint presentation. Our management training programs include:
Our guiding principles is to equip leaders and their organizations to thrive and deliver significant business results that enable organizations to realize their strategies and dramatically improve performance against goals
Managing Organisation Transformation
In Response to the rapidly changing technologies,increasing competition and new costumer's needs,organisations will have to stand shoulder with the best in class or soon they would not place to stand at all.
Course Synopsis Its therefore imperative for those businesses who wish to succeed to evolve a process of change and to master the ever changing business environment.
Effectively deploying a set of challenging goals and aligning and motivating people to improve and prioritize their work process imply change.
Seminar Objective
To examine practical ways for managers to lead,manage and support employees to transit through change.
Business Excellence Through Process Improvement (BPI)
What Does it mean? It is about knowing and understanding your costumers (both internal and external) and their requirements,and then ensuring that your work process meets their rquirements.
Programme Objective
To train management and staff members on the techniques of identifing work processes, flow charting the steps and establishing process outputs performance to ensure process efficiency and effectiveness.
Programme Highlights
Establishing Process Boundaries
Picturing a work process
Identifying of performance indicators and gaps, and
Applying of quality concepts,tool and techniquest odevelop performance improvement strategies
Problem Solving Techniques
Continuous Quality Improvement Process
Benefits
It provides clear roles and responsibilities, and basis for resoirce allocation and accountablity
It serves as tool for team communication
Target Groups
Managers / Assitant Managers from Production, Sales & Marketing, Customer Service, Maintenance Teams, Purchasing / Ware house
Course Synopsis Today, many businesses in their effort to meet the challenges of competition, costumer satisfaction, regulatory demands and the need to stay profitable are vesting in information and high technology infrastructure. But always fore technology comes people!
The challenge is how do we identify, train and motivate people in supervisory, to lead others in seeing the "bigger picture" as they work to achieve a worthwhile purpose.
The purpose of this program is to inculcate in supervisors the necesssary competence and character ethics of personal trustworthiness that will earn them the interpersonal trust as they commit themselves to corporate vision and values.
Productivity Improvement through Company-wide Kaizen
Course Synopsis No Organisation or company can continue to exist unless it maintains a competitive level of productivity.Productivity is the single most important factor and determinant for business survival, prosperity of companies and quality of working life of employees.
The benefits of productivity is achieved through total participating and drive by both managment and employees in ensuring efficiency and excellence. Therefore, for productivity to happen, it should be planned, organised , implemented , measured and corrected. In other words, productivity to be managed.
Course Synopsis This program provides an excellent grounding in the key aspects of the roles and responsibilties of a manager and the guidance in the skills of target setting as well as coaching people to achieve desired results
At the end of the program,participants will be able to:
Identify their managerial strengths and weaknesses
Practice the skills for target settings
Acquire the skills for motivating and empowering people to achieve desired results
Practice skills for target settings
Acquire the skills for motivating and empowering people to achieve desired results
Synopsis The idea of time management has been in existence for more than 100 years. Unfortunately, the term Time Management create a false impression of what a person is able to do. The truth though is, time cant be managed, time is uncontrollable we can only manage ourselves and our use of time.
Program Objectives
Participants will learn how to set and priotize their personal and organisational goals and manage themselves so as to maximise their use of time and achieve desired results.
Customer Service Excellence - "The moment of truth"
PROGRAM SYNOPSIS
Undoubtedly, in today’s businesses and in particular, the service industry, three factors working individually and in combination makes it imperative for organizations to reconsider the way they do business. These are
Sophisticated Customers Needs
Intense Competition, and
The Pace of Change.
Quality Customer Care is leading this change!
Customer Service is the process of being of help or assistance to customers. In being of service an organization caters for their customer’s needs by making them feel comfortable, respected and by anticipating as well as meeting their needs for information, efficiently and graciously
The Moment of Truth
Each day of every week, of every month and of every year, customers come into contact with various transactional points of the service and make a silent judgement – they fill out a mental “report card” on the way they are treated. Each report card is a “moment of truth”.
“Moment of Truth (MOT) is any episode in which the customer comes into contact with any aspect of the organization and gets an impression of the quality of its service”
Organisations that provide satisfying services and quality products will always be remembered and rewarded in the following ways:
Improved Customer Retention : Satisfied customers stay with you Increased Business Growth: Satisfied customers provide effective “word-of-mouth” advertising that helps businesses to attract more customers Enhanced Self and Organisational Image: Satisfied customers help organizations build the kind of credible reputation they want to spread
To achieve customer care excellence, companies must work at it by knowing and understanding their customers’ ( both internal and external ) needs and then ensure that what they “do” meet those needs in a continuous and consistent manner, again and again!
PROGRAM OBJECTIVE
Customer Care Excellence-the Moment of Truth, has two main objectives:
1) To improve and increase customer sensitivity by concentrating on Customer Care, the key to continued business success
2) Increase the self-worth, pride, and professionalism of every worker within the company through mastery and daily practice of “excellent customer care”
PROGRAM CONTENT
Why Customer Satisfaction
What do Customers Want
Making the Paradigm Shift – Creating a “Customer Sensitivity” Work Culture
The “Moment of Truth”
Personal Service Habits
Customer Service and Telephone Tips
Selected Exercise/Group Discussions
PROGRAM DELIVERY
Thundersafe will customize the program to meet the needs of your orgainsation. The delivery includes:
Video/OHP presentations
Sharing of hands-on experience and case studies on Best Customer Service Practice
Everyone is called upon to solve problems every day, from such mundane decisions as what to wear or where to go for lunch, to much more difficult challenges for business survival and growth in a competitive global business environment. These challenges include:
Customer satisfaction and market share increase
Improving key processes that deliver customer services
How do we make our employees happy on the job
How to realise appreciable returns on investment, given the pace of change in the business environment
In today’s business the ability to make quality and timely decisions is a required competency for every manager. Managers, all over the world, are trying to predict what will happen tomorrow or to solve different kinds of problems which they are facing every day. If people want to be successful in their job they must continuously work on finding new ways for dealing with problems. There exist various methodologies and techniques for different kinds of the decision making process, but it is very hard to find a structured methodology which will explain the whole process of business problem solving
The most important thing in problem solving is to have good people! If you have creative, experience and well motivated people, structured problem solving process can help everybody to increase their ability to finding innovative solutions and to make problem solving activity more meaningful.
This program, business problem solving methodologies, provides excellent grounding in the process, tools and techniques for facts finding, idea finding and solution finding for continuous business performance improvement
PROGRAM OBJECTIVE
The objective of this program is to help participants to develop problem-solving street smarts and be able to:
Identify and clearly define which problem to solve
Select appropriate tools for idea generation and implementing solutions
Identify and deal with inhibitors to effective problem solving
PROGRAM CONTENT
The program content include:
Introductions to problem solving
The psychology/leadership of problem solving
Problem Solving Heuristics
Tools for problem solving
The “5C” of Decision Making
Communication for problem solving
Team Oriented Problem Solving (TOPS)
PROGRAM DELIVERY
The program delivery approach is practical and results oriented. It will include:
Incidents are events that gave rise to or had the potential to lead to an accident, faults/malfunction of equipments, violations of business code of ethics and other interruptions to the operations of a business
Incident investigations and reporting are important tools for identifying and controlling the causes of incidents at the workplace.
The purpose of incident investigations and reporting is not to find fault or lay blame, but rather to identify the basic causes of accidents and incidents so that controls can be put in place to prevent further occurrences and to ensure continuous improvement of the quality of service
The biggest mistake that incident investigators can make is jumping to conclusions on the basis of immediate appearances. A proper investigation has to look deeper.
“Incident investigations is a systematic process of identifying the effects of incidents, establishing the immediate and underlying causes and the recommended remedial action to prevent re-occurrence”
The subsequent investigation report must be clear, concise and logical. Its purpose is to identify the causes of the incident and in cases of accidents, the extent of injury/damage to properties and make recommendations for remedial action
This course is aimed at those who are required to produce reports that are well structured, flow logically and look professional for maximum impact
PROGRAM OBJECTIVE
The objective of this seminar is to provide participants with the necessary tools and techniques to enable them:
Identify the effects of incidents
Objectively and accurately establish the immediate and underlying causes
Prepare reports that are clear and concise to achieve their intended objectives
Recommend action to prevent re-occurrence of the incident
PROGRAM CONTENT
The program content include:
What are workplace incidents?
Introduction to investigation techniques
Accident investigations
Power system incident investigations
How to structure reports
Key stages/characteristics of effective reports
Exercise
PROGRAM DELIVERY
The program delivery approach is practical and results oriented. It will include:
Today, many businesses in their effort to meet the challenges of competition, customer satisfaction, regulatory demands and the need to stay profitable are investing in information and other high technology infrastructure. But always before technology comes people.
The challenge is how do we identify, train and motivate people in supervisory and manageiral role to lead others in seeing the “bigger picture” as they work to achieve a worthwhile purpose. For supervisors to be able to influence workers to effectively achieve desired results, supervisors must be effective and be able to lead themselves first.
This program, which is based of the world acclaimed work of Dr Stephen Covey, The 7-Habits of Highly Effective, provides a holistic and integrated approach to personal and interpersonal effectiveness.
The 7 Habits principles have an infinite variety of users, depending upon an individual’s desire and creativity in finding application opportunities. While the direct benefits of the training to individuals and companies vary, participants learn to deal effectively with many of the problems common to all organisations.
The program is customized to support:
Enterprise Change Program
Individual Change/Personal Development
Team Dynamics
As participants learn and apply the habits of highly effective managers, they will increase their power, influence and unity with others to significantly increase performance capability and to achieve better results.
OBJECTIVES
The objective of “The 7 Habits of Highly Effective People” is to empower people and organisations to significantly increase their performance capability as they work to achieve worthwhile purpose through understanding and living Principle-Centred Leadership.
PROGRAM CONTENT
What is Effectiveness: The story of the goose and the golden egg
Living Effective Habits
The “Bigger Picture” – The Corporate Vision
Empowering People for Productivity Improvement
Planning: Put First Things First
The Roles/Responsibility of the Manager
Problem Solving/Decision Making
Effective Communication Skills
Motivation
Target Setting
Highlights of the 7-Habits
In Habit 1: Be Proactive, participants learn to focus on and grow their “circle of influence.” The things they can control, rather than react poorly, place blame, point fingers and make excuses.
In Habit 2: Begin with the End in Mind, Participants embark on a process to define the most important things in their lives and to clarify their purpose and ‘Personal Mission.’ This act of personal leadership forms the foundation of personal growth and self-empowerment.
In Habit 3 :
Put First Things First, participants learn how to keep the most important things in their lives first. In doing so, they learn how to manage their time and resources in ways that keep them focused on key roles and goals.
In Habit 4:
Think Win-Win, participants learn that in all relationships that are long term, of mutual benefit and which require a high degree of interdependence, the attitude of thinking win-win , resulting in greater mutual satisfaction between the parties, is the only way the relationship can be sustained over time. Think win-win is a fundamental attitude towards interacting with others. These same skills are applied in business to improve relationships with customers, suppliers, colleagues, and employees at all levels.
In Habit 5:
Seek First to Understand, then to be Understood, participants learn that empathy is the key to understanding. By seeking first to understand, we open the door to creative solutions and third alternatives. Differences are no longer stumbling blocks to communication and progress. Instead they become the stepping stones to synergy.
In Habit 6:
Synergise, participants learn to value different opinions and viewpoints – resulting in higher quality decisions, greater organisational unity and better use of energy within the organisation.
In Habit 7: Sharpen the Saw, participants learn t o find creative ways to regularly renew themselves and to maintain balance and perspective both personally and professionally.
